Tow truck at Tremley Point, Linden, NJ: the refinery fence, the terminals on the Kill and the industrial parks

A tractor that dies in the gate queue or a tanker with a blown tire on the approach road is holding up everyone behind it. The heavy wrecker comes down South Wood Avenue in minutes, moves the vehicle out of the queue first and delivers it second.

Fleet dispatchers have a direct line and one invoice a month, and the call at four in the morning is answered by a person.

Box trucks that will not start at a dock, sprinters blocking a gate, forklifts that pushed a van into a bollard. Medium-duty trucks take the vans and the box trucks; anything heavier gets the wrecker.

Give the park, the building and the dock number. The driver has been through most of these gates before.

Lifted pickups, crew cabs and work vans that sat all shift and would not turn over. A jump is one flat price and it goes first. If the truck has to leave, a lifted four-wheel-drive pickup rides a flatbed, and the driver has ramps for the height.

Slide-offs into the soft ground beside the road after rain, a car that went into standing water near the Kill, and the traffic to and from Exit 12 at Carteret. A winch-out is quoted first; a flooded car rides a flatbed with nobody turning the key.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price.